Reviews and travel ratings on Britz Campervan, Car and 4WD Rentals - Auckland in New Zealand (71% from 265 reviews)

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  1. steveE's avatar

    steveE

    England

    We were told about the little blue penguins that come ashore an hour after dusk, on the waterfront to the north of Te Papa. A treat for us staying overnight in our camper at the Wellington Wharf.

    26 July 2010.

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  2. Lloyd Shephard's avatar

    Lloyd Shephard

    Australia

    Book well in advance for events - e.g. Wild Food Festival, Hokitika. When hiring a campervan - check very closely that everything works correctly.

    24 May 2010.

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Reviews for Britz Campervan, Car and 4WD...

Britz Campervan, Car and 4WD Rentals - Auckland
Chris's avatar

Chris

United States

Ranking: 6/10

I am feeling cheap and this campervan is expensive. The gas cannister was completely empty. It dirves well and has no dr…

I am feeling cheap and this campervan is expensive. The gas cannister was completely empty. It dirves well and has no driving problems. The fridge is noisy. I am being a bit harsh here.

Reviewed 8 days ago and experienced in February 2012

Britz Campervan, Car and 4WD Rentals - Auckland
Karl Brachtl's avatar

Karl Brachtl

Austria

Ranking: 5/10

The van is older than ordered. One tyre was worn down to the safety requirements (and replaced on request). Greywater di…

The van is older than ordered. One tyre was worn down to the safety requirements (and replaced on request). Greywater disposal does not work without problems, slide doors tends to get stuck....

Reviewed 9 days ago and experienced in February 2012

Britz Campervan, Car and 4WD Rentals - Auckland
Mark Bogton's avatar

Mark Bogton

England

Ranking: 7/10

Explorer - we used for 2 adults and 1 child. This van is advertised for 4 adults but we would not recommend for 4 adults…

Explorer - we used for 2 adults and 1 child. This van is advertised for 4 adults but we would not recommend for 4 adults as too small. Difficult to open the sliding door from the inside due to the design.

Reviewed 9 days ago and experienced in February 2012

Britz Campervan, Car and 4WD Rentals - Auckland
Jim Addicott's avatar

Jim Addicott

Canada

Ranking: 8/10

Well equipped. Grey water and black water tanks are too small. No coffee or teapot (had to buy), otherwise very good.

Well equipped. Grey water and black water tanks are too small. No coffee or teapot (had to buy), otherwise very good.

Reviewed 11 days ago and experienced in February 2012

Britz Campervan, Car and 4WD Rentals - Auckland
Sabine & Stefan's avatar

Sabine & Stefan

Germany

Ranking: 6/10

Ok so far, some items in the van are a bit rotten, service in Christchurch OK.

Ok so far, some items in the van are a bit rotten, service in Christchurch OK.

Reviewed 15 days ago and experienced in February 2012

Britz Campervan, Car and 4WD Rentals - Auckland
Nick & Adele Waller's avatar

Nick & Adele Waller

United Kingdom

Ranking: 9/10

Great little van - well equipped and easy to drive. Would have preferred a diesel vehicle - to get better milege and low…

Great little van - well equipped and easy to drive. Would have preferred a diesel vehicle - to get better milege and lower fuel costs.

Reviewed 18 days ago and experienced in February 2012

Britz Campervan, Car and 4WD Rentals - Auckland responds:

Hi Nick & Adele Waller

It was great to see that you thoroughly enjoyed your experience and we appreciate your comments that a diesel vehicle would have been preferable. The HiTop is the only model in our Britz range that is a petrol vehicle, with our larger campers all being diesel vehicles.

Regards
The Customer Care team – Britz Campervans

Britz Campervan, Car and 4WD Rentals - Auckland
Robert MacLeod-Smith's avatar

Robert MacLeod-Smith

United Kingdom

Ranking: 5/10

Well equipped and comfortable. However handed over with toilet tank not properly fizzed which led to leak and smell. Bar…

Well equipped and comfortable. However handed over with toilet tank not properly fizzed which led to leak and smell. Barely used toilet as a result.

Reviewed 24 days ago and experienced in February 2012

Britz Campervan, Car and 4WD Rentals - Auckland responds:

Hi Robert MacLeod-Smith

Thank you for your review. We were pleased that you found the campervan to be well equipped and comfortable, however we are very sorry that you experienced an issue with the toilet and hope the On Road team could help. If you would like to discuss this further with us, we can be reached at [email protected]

Regards
The Customer Care team – Britz Campervans

Britz Campervan, Car and 4WD Rentals - Auckland
Hans Peter Stihler's avatar

Hans Peter Stihler

Germany

Ranking: 7/10

The van is old and the equipment incomplete.

The van is old and the equipment incomplete.

Reviewed 25 days ago and experienced in February 2012

Britz Campervan, Car and 4WD Rentals - Auckland responds:

Hi Hans Peter Stihler

We were sorry to learn that the campervan you received was older than you were expecting. While these aren’t our newest vehicles, we do our utmost to ensure that they are in the expected condition and all equipment is complete and functioning correctly. We have passed your comments on to our Christchurch BM also.

Regards
The Customer Care team – Britz Campervans

Britz Campervan, Car and 4WD Rentals - Auckland
Tim Gamblen's avatar

Tim Gamblen

United Kingdom

Ranking: 1/10

We did not use the toilet or shower more than once but it leaked and the whole van smelt of sewage.

We did not use the toilet or shower more than once but it leaked and the whole van smelt of sewage.

Reviewed 25 days ago and experienced in February 2012

Britz Campervan, Car and 4WD Rentals - Auckland responds:

Hi Tim Gamblen

How terrible that your toilet or shower leaked and left an odour in the bathroom. We do hope that our On Road Assistance team were able to help you out with this while you were on your travels and that you had an enjoyable holiday. If you would like to discuss this further we can be contacted at [email protected]

Regards
The Customer Care team – Britz Campervans

Britz Campervan, Car and 4WD Rentals - Auckland
elsegood's avatar

elsegood

Australia

Ranking: 1/10

Britz Christchurch but I bet there all the same, here is a list of our issues;
1. Front light, I think passenger …

Britz Christchurch but I bet there all the same, here is a list of our issues;
1. Front light, I think passenger side not working. (Would fail WOF)

2. Cracks in Windscreen in drivers view.(Fail WOF)

3. Fuel cap not lockable, we lost some fuel from someone milking tank.

4. Gear box bearing in first and reverse gear about to fail (WOF Fail)

5. Cigarette lighter fitting comes out when disconnecting, this can cause electrical fire (WOF Fail)

6. Passenger inside door handle fell off after two days. This had been screwed into nothing, who does your repairs!!!

7. New tires fitted but steering wheel on some roads up to 180 degrees off centre, in Aust this is another failure as you can’t see speed etc.

8. Taps on sink drip whenever pump is on and no we did not leave the pump on, only when needed.

9. Griller rack not original and broken and did not fit.

10. Drawers get stuck and can’t open.

11. Microwave plate not original and does not lock in, try to heat anything and it continually gets stuck against wall of the oven.

12. Exhaust fell of in Invercargill, the people you call do not get back to you as their system is not taking your return phone number correctly so you need to keep calling them back or they have no record.

13. Vehicle engine won’t start after turning off after long trip.

14. All external locks are worn to the extent you have to fight to get unlocked.

15. And the best of all the rear table top does not fit correctly so at least three times per night it fell through the hole which means three times a night you have to strip bed and fix, after 10 nights I found if you jam the potato peeler in this gap it fixes the problem, too bad my back was so sore by then.

16. I don’t believe that we just had bad luck as another couple returning their van said they had a very bad experience also

All in all they are just garbage do not hire from them.

Reviewed 19 April 2012

Britz Campervan, Car and 4WD Rentals - Auckland responds:

Hi elsegood

Thank you for your review. It sounds as though the campervan you received wasn’t up to our usual standards and we do apologise for this. If you haven’t done so already, we would welcome the opportunity to discuss this with you further and would ask that you contact us at [email protected]

Regards
The Customer Care team – Britz Campervans

Britz Campervan, Car and 4WD Rentals - Auckland
mandd's avatar

mandd

United Kingdom

Ranking: 10/10

Our Britz Elite campervan was booked via our travel agent in August 2011 for our March 2012 New Zealand South Island adv…

Our Britz Elite campervan was booked via our travel agent in August 2011 for our March 2012 New Zealand South Island adventure. We had never holidayed in a campervan before and the first couple of days was a huge learning curve. But we adapted and learned very quickly and had a wonderful experience. We met lots of wonderful people. We stayed on great sites. March was a great time to travel as the sites were not busy. My wonderful husband did a great job with all the driving but enjoyed it - the nz roads are not busy and he had plenty of time to appreciate the scenery. I was chief navigator (not difficult on nz roads) and chief photographer (very busy - so much wonderful scenery). Loved the campervan, comfortable, convenient for catering for ourselves. and a wonderful way to see a beautiful country.

Reviewed 16 April 2012

Britz Campervan, Car and 4WD Rentals - Auckland responds:

Hi mandd

Thanks for your fantastic review. It was so great to read that you thoroughly enjoyed your time in New Zealand and first campervan experience. We hope to see you back again sometime soon.

Regards
The Customer Care team – Britz Campervans

Britz Campervan, Car and 4WD Rentals - Auckland
Volker Neumeyer's avatar

Volker Neumeyer

Austria

Ranking: 8/10

Check in fast and professional, car is in good condition.

Check in fast and professional, car is in good condition.

Reviewed about 1 month ago and experienced in February 2012

Britz Campervan, Car and 4WD Rentals - Auckland responds:

Hi Volker Neumeyer

It was great to read that you found your car to be in a good condition and we appreciate your comments on our professional staff.

Regards
The Customer Care team – Britz Campervans

Britz Campervan, Car and 4WD Rentals - Auckland
launch's avatar

launch

Sweden

Ranking: 1/10

Don't use Britz. Was so unlucky that my travel agent booked me a car through an online agent to Britz. Pick-up is NOT at…

Don't use Britz. Was so unlucky that my travel agent booked me a car through an online agent to Britz. Pick-up is NOT at the airport, but with bus away from the airport. NO possible after hour return (MUST BE RETURNED BEFORE 5 pm - thats a joke for international travelers). Car fleet is OLD (>10 years). Britz is CHEAP, but if you plan to drive a lot in NZ, its not worth saving 100 NZD by choosing Britz instead of Hertz, Europcar or AVIS. Britz IS a budget company, don't expect anything else.

Reviewed 12 April 2012

Britz Campervan, Car and 4WD Rentals - Auckland responds:

Hi Launch

Thanks for your review. We do everything possible to make sure our customers are well aware of our branch locations, opening hours and the age of the vehicles before they book with us and do apologise that you were dissatisfied with these.

Regards
The Customer Care team – Britz Campervans