We’ve come up with some answers to a bunch of questions we thought you might ask about Rankers ranging from vacation reviews to adventure travel here in New Zealand, NZ.
We thought you might have a bunch of questions about Rankers.co.nz and the Feels Good traveller's discount card. We've come up with some answers in case you're interested. It actually makes for a good read too!
If you're a tourism operator then check out the FAQs just for you.
This is a website where you can rank and review your New Zealand tourism experiences. Rankers is independent, unbiased information by the traveller, for the traveller.
If you are travelling in New Zealand you'll find independent travel rankings and reviews by fellow adventurers. Armed with this knowledge you'll be able to decide where to go and what to do.
Rankers provides a level playing field, representing all tourism companies, regardless of business size or advertising budget.
If you've experienced any activity/tour or transport service in New Zealand then you can rank them from a scale of 1 to 10 and give comment (a review). This information will go onto the site to be viewed by all and accessed for free. Any NZ activity, attraction, tour or transport business can be independently ranked and reviewed. Click here to start ranking!
A community website is driven by the user – being you - you being the community. So the site is for you, made by you.
The ranking score percentage is used to sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers.
The ranking score may include adjustments for credibility and relevancy and is a useful tool to allow travellers to find the best experiences with confidence.
It's important to read the customer reviews for an experience before making any final judgements!
Travellers tell us there are several important aspects to trusting online reviews:
These points are at the core of the formula that calculates the ranking score.
The average (mean) of all the customer reviews is the primary factor for determining the ranking score.
Fresh reviews are more relevant and as such carry a greater weight.
A reasonable number of rankings is necessary in order for the score to be credible. Experiences with only a few reviews will have a moderated score. This does not mean that the experience or the reviews can't be trusted.
The result is that experiences with a decent number of recent and high-rating reviews will tend to sit higher in the ranking tables.
We can guarantee the authenticity of the reviews because we are in the field collecting a good deal of them in person. Our online sign up process requires an email address for verification, and doesn’t allow anyone to place multiple rankings for one operator. We perform regular checks on reviews and may contact users to verify a review is genuine.
There are two places rankings come from – one is online through our website and the other is our manual ranking process. Our team of Rankers roam the country (armed with clipboards and pens), collecting rankings from travellers we meet. Read more about how we take rankings.
You’ll be helping out fellow travellers by contributing to a trusted source of NZ travel information. Ranking and reviewing tells it like it is.
Start by joining rankers and then ensure you activate your Rankers account by following the activation link we send to your email address.
When you're logged in and your account is activated you can start writing reviews. Click the 'New Review' link in the top right corner of every page. You'll be able to search for an experience to review.
You can also browse the website and find the experience listing. Use the menus at top of the page to look for a relevant activity type or region. Once you find the experience you wish to review then click the 'New Review' link.
Use the review form to rank the experience from 1 to 10 (higher is better) and write a full review to give other travellers and idea of what you liked (or not).
We need your email address during signup so we can send you a verification/activation link.
We only use your email address for verification and in the odd case to request further information to justify your review. This way we have trust in all the information we receive from you folks out there.
We don't currently send email newsletters or similar mailouts to Rankers' users. However we might decide to in the future so if you don't want to receive such mailouts then you can unsubscribe by un-checking "Receive Emails" when editing your user profile.
Yes. One of the main jobs of the Rankers crew is to look after information that the Rankers community entrusts us with. Rankings, reviews and personal addresses are respected and kept secure. We do not supply your email address to any third parties.
No. We'll never show your email address on the website apart from in your password protected profile which only you may access.
It’s a traveller’s discount card that entitles the bearer to a 10% discount on direct bookings with participating tourism operators.
You let participating operators know you are a Feels Good cardholder when you book, and get a 10% discount when you present the card. You have to book direct to get the discount! One card per person, and children 15 and under are entitled to the same benefits as their cardholding parent or guardian. Anyone can get one – they are free, and 30,000 will be handed out this summer.
Rankers.co.nz provides trust in tourism businesses, enabling you to book direct with confidence and also benefit from a 10% discount.
You can learn more about Feels Good card distribution and also view a list of participating operators.
Travellers who have experienced the activity/attraction/accommodation or used the transport service in question. Once the service provider has confirmed a booking with the customer then a contract has been formed and the operator can be reviewed.
No. Having two accounts distorts the value of Rankers and is not allowed. While we cannot directly prevent you from setting up a second account, we will find out and take the appropriate action.
If any operator you want to rank is not in our system, please let us know. Tell us the full name of the operator, where they are based and your ranking (if applicable).
No. Once you have decided on a username it becomes permanent. Make sure you choose the right one first time!
That's a tricky question as there is no one single thing that makes a great review. Simple pros and cons are good but to make a review stand out, you'll need to work out what made your experience unique. Remember you are writing for someone else, someone you probably don't know, so try and keep the information useful. Last but not least, foul and abusive language is a no go zone – get creative with your enthusiasm instead of offending your gran with your salty lingo.
No. Rankers provides lots of tools for businesses looking to get greater exposure online, but self ranking is not one of them.
Of course. Learning about things that went wrong is helpful for businesses as it helps them improve their service. This does not mean you can be abusive however, we’ve got our eagle eye on the rankings and abuse won’t be tolerated.
Contact us; tell us what you like and what you don't like, or just say hi.
NZ tourism businesses pay to have information, contact details and a link to their website displayed on their profile page. There is also an annual cost for operators to be part of the 10% discount card.
Yes! Registration is free and only takes a minute.
Use this list to jump to any question
What does the ranking score percentage mean?
How is an experience's ranking score calculated?
How can Rankers guarantee the reviews are genuine?
How are rankings being collected?
How do I make a ranking/review?
Why do I have to give Rankers my email address?
What is my email address used for?
Will my email address be secure with Rankers?
Will my email address be publicly displayed on Rankers.co.nz?
What is the Feels Good 10% discount card?
How does the Feels Good 10% discount card work?
How does the discount card work together with Rankers.co.nz?